Here's what determines how much you pay for electricity and natural gas




Energy delivery costs


Usage costs


Your energy plan

energy delivery costs

Energy delivery costs are influenced by:

Network costs 

Including transmission (powerlines and pipleines) and distribution costs. These are independently regulated by the Australian Energy Regulator.

Wholesale purchase costs

From gas supply and electrical generation companies.

Retail costs

Including billing and revenue collection, administration, customer service and systems.

usage costs

The cost of your energy use is determined by:

The tarrif you're on

Like most retailers, we offer two different kinds of tariff - a flat rate tariff, which charges you the same amount all day every day for each kilowatt per hour (kWh), OR, flexible, time-of-use tariff.

With this kind, your kWh charge will be different at different times - peak times, off-peak, shoulder, etc. To know the particular tariff you're currently on, refer to the back of your bill. 

Who your distributor is

The tariff options available to you for both electricity and gas will depend on who your energy distributor is, and that is determined by where you live.

Our Energy price facts sheet page will help you discover who your distributor is. In some cases, you can change your tariff - call us on 13 24 61 if you'd like to discuss.

See our Energy price facts sheets

How much you consume

Our energy bills provide a breakdown of how much energy you've consumed over the billing period, what you consumed at the same time last year, and how your household compares with others in your neighbourhood. See How to read my bill if you're looking for a detailed explanation.

To know what you can do to reduce the amount of energy you use, take a look at our Energy efficiently tips

your energy plan

Choose the plan that suits your needs

Our different energy plans give you options: what you'll pay, how much of a discount you can have, how to pay, how often to pay. As Australia's largest energy retailer we're able to keep our base rates low so you're always on a competitive deal.

Find the right plan for you


Other information

Additional charges

There are some additional charges that could apply to you – and these will be different in each state. They might include late payment fees, disconnection fees or reconnection fees.

View additional charges

Solar Feed-in-Tariffs

Sometimes, solar panels generate more energy than you use which means that you may qualify for a credit on your energy bill for sending energy back into the power grid. This is called a feed-in tariff. The rates depend on the state you live in, and may be funded by your state government, your energy retailer, or a mix of both.

More information on Solar Feed-in-tariffs

Concessions and rebates

If you’re a concession cardholder, you could be eligible for a state government rebate, and a concession on your electricity and natural gas bills.

Concessions and rebates

Pricing FAQs

Yes, GST does apply to gas and electricity.

You can find your gas or electricity rate on the back of your bill. If you want to know more about it, please call us on 13 24 61.

For the term of your energy plan (usually 12 months but sometimes 24 months).

See our terms and conditions for more on your energy agreement. If you have a business account see our business energy price fact sheets.