Terms and Conditions

Read the nitty gritty behind each of our energy products, our retail contracts and other important information.

Market contract

Here’s where you’ll find our Agreement Terms for small customer market retail contract - this covers the sale of electricity, natural gas, GreenPower and/or Green Gas to you at your property. If Origin is your retailer for more than one of these products, then you’ll have a separate agreement with us for each product.

Agreement Terms

Energy plans

Our range of residential and business plans mean there’s an option to suit every budget and property type. Here are our term for each energy plan that apply in conjunction with the Agreement Terms above.

Residential energy plans

Small business energy plans

And, here’s some more important information about your agreement:

Customer disclosure statement
Cancellation notice
Green product terms


Standard retail contract

If you’re taking up a standard retail contract with Origin, you’ll find what you need below.


Other information

Direct debit terms and conditions

Direct debit is easy to set up, and makes paying your energy bill a breeze. Find our direct debit terms and conditions here.

Customer rights, entitlements and obligations

Under your agreement with Origin for the supply of energy, you have particular rights, entitlements and obligations that you may not be aware of. To better understanding of your rights, read through the document below. And if you’d like further information on the agreement, call our friendly staff on 13 24 61. They’re always happy to help.

Summary of Customer Rights, Entitlements and Obligations

LPG offer terms and conditions

Looking for detailed information on LPG offers and plans? 

LPG offers and plans